To receive a refund, please notify us. Items should be shipped in good condition to Old Smokey Products Co., 1620 Maury, Houston 77026. We will refund the cost of the item when we receive it. Shipping charges are not refundable.
We choose not to raise our prices to make our shipping appear free. If your order results in a lower shipping charge than calculated by our webstore, we will refund the difference.
We may ship your package by a different carrier than the one selected in the cart checkout. There will not be any additional charge to you should we do this.